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OORKURUWI
FAQ
Here are some frequently asked questions with answers to them
What is the method for calculating package weight?
The weight of the package will be determined once it has been properly packed.
What is the shipping cost for sending a package from India to the USA?
The rates fluctuate depending on package weight, size, and ongoing promotions. Please consult our shipping calculator (calculator link) for more information.
What service do you offer?
Oorkuruwi assists overseas Indians and expats in shopping and shipping products from India to their chosen destination in a secure, cost-effective, and convenient manner. Additionally, we offer a service where we make purchases on behalf of our customers according to their specifications and then ship the items to their designated address.
Is it possible to send homemade foods using your service?
Certainly, we are able to send homemade foods like pickles, sweets, and snacks, household items,
imitation jewelry, homemade spices, groceries, dress materials, and documents.
What is a Clearance Delay in international shipments?
When a package is sent internationally, it needs to undergo customs clearance. Any complications
during this clearance, such as missing documentation or inspections, may result in delivery delays.
Regrettably, we cannot be held accountable for such clearance-related delays.
Is it necessary to utilize all of the services?
No, you must select at least one service. Your charges will be determined by the services you choose to
use.
If my parcel sustains damage during shipment, will a replacement be provided?
We will carefully pack your parcel under your guidance, but we do not accept responsibility for any
damage that may happen during transit.
Will I receive a tracking number to monitor the shipment of my package to the USA?
Yes, you can monitor your shipment's progress using the provided tracking number and the name of the
delivery service. (DHL or FedEx)
How do I get notified if my package delivered to your Indian mail address?
An email will be dispatched every time a package arrives at our warehouse. You can check WhatsApp messages from Oorkuruwi to view pictures (comprehensive images or unboxing videos, as per your
preference) of your package and confirm it.
What is Online Purchase Assistance?
Oorkuruwi can act as your personal shopper in India and arrange shipment to your location. Simply convey your desired items by completing our "Online Purchase Assistance" form, and we'll make the
purchases for you on Indian websites.
What is In-Person Purchase Assistance?
Products that cannot be found on Indian websites but are accessible in local Chennai stores can be
included in our "In-Person Purchase Assistance" form. A dedicated representative will personally buy
these items for you.
The Indian website I wish to order from doesn't accept my credit card. Could you please facilitate the purchase on my behalf?
If you encounter difficulties making payments for your purchases on Indian websites using your credit
card, Oorkuruwi has the perfect solution for you: our renowned Online Purchase Assistance service. Just
let us know what you’re looking for by completing our provided form, and we’ll handle the buying
process on your selected Indian store, followed by seamless shipping directly to you.
Who is responsible for domestic transit damage?
We are solely responsible for your items once they arrive at our local address.
Will Oorkuruwi ship only to aboard?
No, we can shop on your behalf and deliver your items to your domestic address.
Are there any weight restrictions for the package?
We do not impose any weight restrictions. Heavier packages will be shipped as a single consignment, yet
we may divide them into multiple boxes for more convenient handling during transport.
FAQ
What Mostly People Ask About Us
The weight of the package will be determined once it has been properly packed.
The rates fluctuate depending on package weight, size, and ongoing promotions. Please consult our
shipping calculator (calculator link) for more information.
Oorkuruwi assists overseas Indians and expats in shopping and shipping products from India to their chosen destination in a secure, cost-effective, and convenient manner. Additionally, we offer a service where we make purchases on behalf of our customers according to their specifications and then ship the items to their designated address.
Certainly, we are able to send homemade foods like pickles, sweets, and snacks, household items, imitation jewelry, homemade spices, groceries, dress materials, and documents.
When a package is sent internationally, it needs to undergo customs clearance. Any complications during this clearance, such as missing documentation or inspections, may result in delivery delays. Regrettably, we cannot be held accountable for such clearance-related delays.
No, you must select at least one service. Your charges will be determined by the services you choose to use.
We will carefully pack your parcel under your guidance, but we do not accept responsibility for any damage that may happen during transit.
Yes, you can monitor your shipment’s progress using the provided tracking number and the name of the delivery service. (DHL or FedEx)
An email will be dispatched every time a package arrives at our warehouse. You can check WhatsApp messages from Oorkuruwi to view pictures (comprehensive images or unboxing videos, as per your preference) of your package and confirm it.
Oorkuruwi can act as your personal shopper in India and arrange shipment to your location. Simply convey your desired items by completing our “Online Purchase Assistance” form, and we’ll make the
purchases for you on Indian websites.
Products that cannot be found on Indian websites but are accessible in local Chennai stores can be included in our “In-Person Purchase Assistance” form. A dedicated representative will personally buy these items for you.
If you encounter difficulties making payments for your purchases on Indian websites using your credit card, Oorkuruwi has the perfect solution for you: our renowned Online Purchase Assistance service. Just let us know what you’re looking for by completing our provided form, and we’ll handle the buying process on your selected Indian store, followed by seamless shipping directly to you.
We are solely responsible for your items once they arrive at our local address.Accordion Content
No, we can shop on your behalf and deliver your items to your domestic address.
We do not impose any weight restrictions. Heavier packages will be shipped as a single consignment, yet we may divide them into multiple boxes for more convenient handling during transport.
